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Privacy Policy

Effective Date: July 20, 2026

This Privacy Policy explains how Dash Express, LLC ("Dash Express," "we," "us," or "our") collects, uses, shares, and protects information when you visit dash-express.com (the "Site") or interact with us regarding our final mile, medical courier, warehousing, and logistics services (the "Services"). By using the Site, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact & Business Information: Name, company name, email address, phone number, and mailing address when you request a quote, contact us, or subscribe to communications.
  • Shipment & Delivery Information: Pickup and delivery addresses, recipient contact details, shipment contents (as needed for service, e.g., weight/dimensions), delivery instructions, and proof-of-delivery data such as GPS location, timestamps, and photos.
  • Website Usage Data: Information collected automatically when you browse the Site, such as IP address, browser type, device information, pages visited, and referring URLs, typically collected via cookies and similar technologies.
  • Communications: Records of correspondence, service requests, and support inquiries.

2. Medical Courier & Health Information

Dash Express provides HIPAA-compliant medical courier services to healthcare clients, including transport of specimens, medications, and medical devices. Any Protected Health Information (PHI) handled in the course of those services is governed by the applicable Business Associate Agreement (BAA) with our healthcare client and applicable HIPAA regulations — not by this website Privacy Policy. This Privacy Policy applies to information collected through the Site itself, such as general contact form submissions; please do not submit PHI or other sensitive medical information through general website contact forms.

3. How We Use Information

  • To provide, schedule, and manage delivery, courier, warehousing, and logistics Services.
  • To respond to quote requests, customer service inquiries, and other communications.
  • To send service-related updates (e.g., delivery notifications, tracking updates) and, where you've opted in, marketing communications.
  • To maintain chain-of-custody and delivery records, including for regulatory compliance in medical and pharmaceutical delivery.
  • To improve and secure the Site and our Services, including through analytics.
  • To comply with legal obligations and enforce our Terms & Conditions.

4. Cookies & Tracking Technologies

The Site uses cookies and similar technologies to understand how visitors use the Site and to improve functionality, including:

  • Google Analytics: to measure Site traffic and visitor behavior.
  • Google Business Profile: to support our local business listings and insights.
  • Google Ads: to measure and manage advertising campaigns, which may include conversion tracking and remarketing.

These tools may use cookies, pixels, or similar technologies provided by Google. You can control cookies through your browser settings, and you can review Google's own privacy practices at policies.google.com/privacy. Disabling cookies may affect some Site functionality.

5. How We Share Information

We do not sell your personal information. We may share information with:

  • Service Providers: Delivery personnel, subcontracted carriers, warehousing partners, and technology vendors (e.g., routing, tracking, and communications platforms) who need the information to help perform the Services.
  • Analytics & Advertising Providers: Google (Google Analytics, Google Business Profile, and Google Ads) receives Site usage and interaction data to help us understand traffic and manage advertising, subject to Google's own privacy practices.
  • Business Clients: For B2B shipments, relevant shipment and delivery details are shared with the shipping/receiving businesses involved in the transaction.
  • Legal & Safety: When required by law, regulation, subpoena, or government request, or to protect the rights, property, or safety of Dash Express, our customers, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

6. Data Retention

We retain shipment, delivery, and business records for as long as necessary to provide the Services, meet contractual and regulatory obligations (including chain-of-custody and medical courier compliance requirements), resolve disputes, and enforce our agreements, after which information is securely deleted or de-identified.

7. Data Security

Dash Express uses administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure, including secure handling of tracking and chain-of-custody data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

  • Marketing Communications: You may opt out of marketing emails at any time using the unsubscribe link or by contacting us directly.
  • Access & Correction: You may contact us to request access to, correction of, or deletion of your personal information, subject to our recordkeeping and legal obligations.
  • State Privacy Rights: Depending on where you live, you may have additional rights under applicable state privacy laws. Contact us using the information below to make a request.

9. Children's Privacy

The Site is intended for business and adult residential customers and is not directed to children under 13. We do not knowingly collect personal information from children.

10. Third-Party Links

The Site may link to third-party websites, including social media platforms. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Material changes will be posted on this page.

12. Contact Us

For questions about this Privacy Policy or to make a data request, contact:

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